FREQUENTLY ASKED QUESTIONS

We offer a diverse array of casino games to cater to all preferences. Our collection includes a wide variety of online slots featuring different themes, paylines, and bonus features. Video poker games are also a big part of our games catalog. Additionally, players can enjoy classic table games such as blackjack, roulette, poker, and baccarat. Explore our game lobby to discover the excitement that suits your taste and brings the thrill of the casino directly to your fingertips.

Eternal Slots is committed to fair play. Our games are powered by reputable software providers, and our Random Number Generator (RNG) is regularly audited for fairness. We strive to provide a gaming environment where every player has an equal chance of winning, ensuring a trustworthy and enjoyable experience.

Absolutely! Eternal Slots is fully optimized for mobile play. Whether you're using a smartphone or tablet, you can enjoy our extensive selection of games anytime, anywhere. No downloads are required – simply access the website through your mobile browser.

We prioritize providing exceptional customer support to address any queries or concerns you may have. You can reach our dedicated support team through multiple channels:

• Live Chat: Our live chat feature allows you to connect with a support representative in real-time. Simply click on the chat icon on our website to initiate a conversation.

• Email Support: For non-urgent matters or detailed inquiries, you can send us an email at [email protected] . Our support team strives to respond promptly to all emails.

Creating an account is a simple and straightforward process. Follow these steps to get started:

1) Visit our website: Go to our official website at www.eternalslots.com.

2) Click on 'Sign Up': Locate the 'Sign Up' or 'Register' button on the homepage and click on it.

3) Fill in the Registration Form: Provide the required information, including your email address, a strong password, and any other necessary details

4) Verify Your Account: After completing the registration form, you may be required to verify your account. Check your email for a verification link or code and follow the instructions provided.

5) Log In: Once your account is verified, return to the website and log in using your newly created credentials.

Eternal Slots employs state-of-the-art SSL encryption to secure all user data. Additionally, our platform undergoes regular security audits, and we adhere to strict privacy policies to ensure the confidentiality and integrity of your personal information.

To reset your password, click on the "Forgot Password" link on the login page. Follow the instructions sent to your registered email to create a new password. If you encounter any issues, contact our support team for assistance.

No, you are restricted to having just one account throughout your lifetime. Even if a previous account is closed, reactivation must be requested, as the creation of new accounts is not allowed.

We may request specific documentation to ensure the security and integrity of our platform. Typically, the required documents include:

• Proof of Identity: A government-issued ID card, passport, or driver's license displaying your full name and photo.

• Proof of Address: A recent utility bill, bank statement, or official document that confirms your residential address. It should be dated within the last three months.

• Payment Method Verification: In some cases, we may ask for documentation confirming the ownership of the payment methods used, such as a photo or scan of the credit card (with sensitive information securely obscured) or proof of ownership for an e-wallet.

All these documents should be provided on the following email address: [email protected]

To ensure the utmost security for your account at Eternal Slots, consider the following precautions:

• Use a strong password: Create a unique and strong password that combines letters, numbers, and special characters. Avoid easily guessable information such as birthdays or common words.

• Enable Two-Factor Authentication (2FA): Activate 2FA for an additional layer of security. This typically involves receiving a code on your mobile device or email that you must enter along with your password during login.

• Regularly Update Passwords: Change your password periodically to reduce the risk of unauthorized access. Avoid using the same password across multiple platforms.

• Keep Your Email Secure: Ensure that the email account associated with your Eternal Slots account is secure. Use a strong password for your email and consider enabling 2FA.

Eternal Slots offers a variety of deposit options, including Bitcoin, Litecoin, Ethereum and other popular cryptocurrencies. Visit our banking page or a comprehensive list and details on each method.

To make a deposit at Eternal Slots, follow these simple steps:

• Log In: Fill the form to your Eternal Slots account using your credentials.

• Navigate to the Deposit Section: Once logged in, locate the 'Deposit' or 'Cashier' section. This is typically found in the main menu or on your account dashboard.

• Choose Your Payment Method: Select your preferred deposit method from the available options. Eternal Slots supports various payment methods, including credit/debit cards, e-wallets, bank transfers, and other secure options.

• Enter Deposit Amount: Specify the amount you wish to deposit. Ensure it adheres to any minimum or maximum deposit limits imposed by the platform or your chosen payment method.

• Complete the Transaction: Follow the on-screen instructions to complete the transaction. You may be redirected to a secure payment gateway or prompted to enter additional information.

• Verify the Transaction: In some cases, you may need to confirm the deposit through email verification or two-factor authentication for added security.

• Confirmation: Once the deposit is successfully processed, you should receive a confirmation message. Your account balance will be updated to reflect the deposited amount, and you can begin enjoying the exciting games at Eternal Slots.

Eternal Slots does not charge fees for deposits. However, some payment processors may have their fees. Please review the details on our 'Deposit' page or contact our support team for specific information.

Deposits at Eternal Slots are typically processed instantly. However, the processing time may vary depending on the chosen payment method. Refer to our banking page for specific information on processing times for each option.

At Eternal Slots, withdrawals are processed promptly. We offer the option to withdraw funds in Bitcoin and Litecoin for added convenience. To initiate a withdrawal, navigate to the “Withdrawal” section in your account. Select your preferred withdrawal method and follow the instructions. Withdrawals are processed promptly, but the time may vary based on the chosen method.

Eternal Slots may have withdrawal limits in place to ensure fair and responsible gaming. These limits can vary based on your account status and the chosen withdrawal method. Refer to our Withdrawal for specific details or contact our support team for assistance.

Casino bonuses are based on specific rules and conditions. Essentially, when you claim a bonus, the casino may provide additional funds, free spins, or other incentives. These bonuses often come with wagering requirements, determining the amount you need to wager before being eligible to withdraw any associated winnings. Each bonus type has its own set of terms and conditions, so it's crucial to review these details to understand how the bonus works and how you can make the most of it during your gaming experience.

To claim our enticing welcome bonus, simply sign up/log in, and visit the Promotions or My Rewards page. Follow the instructions provided to redeem your welcome offer and kickstart your gaming journey.

Yes, certain bonuses at Eternal Slots may have wagering requirements. Wagering requirements specify the amount you need to wager before bonus funds can be withdrawn. Please review the terms and conditions of each bonus for accurate information.

Eternal Slots regularly introduces special promotions, including reload bonuses, free spins, and exclusive tournaments. Keep an eye on our Promotions Page for the latest updates on ongoing and upcoming special offers.

Comp points, short for "complimentary points," are a loyalty reward system offered by Eternal Slots. These points are earned by players as they engage in real-money gameplay on various casino games. The accumulation of comp points is typically tied to the amount wagered, and the more you play, the more comp points you earn. These points hold tangible value and can often be exchanged for cash whenever you wish.

Stay informed about our latest bonuses and promotions by regularly checking the Promotions Page on our website. Additionally, you should receive exclusive offers directly to your email or account inbox.

To become a VIP member, you typically need to meet specific criteria based on your level of activity, loyalty, and gameplay. The VIP program is designed to reward our most dedicated players. You may receive an invitation or achieve VIP status through consistent and high-value gaming.

VIP members at Eternal Slots enjoy a range of exclusive benefits, including personalized account managers, higher withdrawal limits, special promotions, and access to VIP-only events. The more you play, the more elevated your VIP status and perks become.

Yes, the VIP program at Eternal Slots consists of multiple levels, each offering increasing benefits and privileges. Advancement through these levels is typically based on your level of activity, loyalty, and overall gameplay. The higher the level, the more exclusive the perks.

Comp points not only enhance the gaming experience but also contribute to a player's overall VIP status within the loyalty program. The more comp points you accumulate, the higher your status, unlocking additional privileges and perks. It's a way for casinos to express appreciation for player loyalty and provide added value for consistent and enthusiastic participation in their gaming platform.

VIP status is non-transferable between accounts. It is tied to the individual account and reflects that account's activity and loyalty. If you have specific inquiries about your VIP status, feel free to contact our customer support for personalized assistance.